Invite vocal customer feedback Enrich semantic analysis with Emotion Recognition

Empowering customers to be heard by conveying their feedback directly from their mobile devices anonymously
More infos

100% Emotion Recognition

Amplifies customers voices, providing your business valuable feeback for improving experience and service.

Emotion recognition in customer feedback

Lumyosa amplifies customer’s voices, providing your business valuable insights to improve customer experience in shops, adgencies or websites

Automatic Value from day One

Customer feedback is accumulated and automatically processed into business insights and statistics, providing ongoing value from Day One!

Ease of Deployement

A simple QR code may be scanned at participating businesses to encourage rapid feedback and interaction. Far simpler and more immediate and effective than an online survey, a customer service number or robo-calls.

Real time dashboards

Monitor in Real time the customer satisfaction in your retail network

Re-Think customer feedback with AI

100% vocal

Customers express themselves freely with their own devices

100% anonymous

Our system is based upon the content rather than identity

100% AI

AI recognize émotions in the customer feedback to enrich semantic analysis

Allows to check and benefit from each Customer feedback

Monitor in Real time the customer satisfaction in your retail network

1

Step

Sales forces stimulate customers

2

Step

Customers send voice mail with their devicesA QR code drive them to our webrecorder

3

Step

Customers talks around 1 minuteA word cloud stimulate imagination to describe the experience

4

Step

Lumyosa analyse the voiceEmotion recognition detect emotion in 8 langages

5

Step

Transform voice in dataSpeech to text and semantic analysis 

6

Step

And finally report real time customized dashboard

Lumyosa Recorder

A full Web audio recorder available on all plateforms
  • 100% full web
  • No apps to install
  • Works with any browsers
  • IOs - Androïs - Windows - MacOS certified
  • 100% anonymous

Use case

Retail
In the retail, stimulate new customer feedbacks, answering an open question to generate rich and diversified testimony

Bank
In the bank sector, to complement a customer study, add on open question to learn more from your customer
E-Commerce
Customer feedback gathered by your website would gain if you allow customer to answer wia voice mail to an open question

The TEAM

Specialists with startup DNA
Edouard
C.E.O.
Innovations and new business models
Philippe
C.T.O.
Computer science and AI
Anne
C.M.O
Data Analyst - customer satisfaction
Noë
Lead DevOps
UX design, data scientist and AI dev
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